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Wednesday, February 29, 2012

Quality Control of Valentine's Day Gift Delivery

Customer support is our top priority, so every month we conduct a Quality Check survey among gift recipients to determine if our services were, overall, of top quality.
We have contacted 25 recipients living in Kiev, Lvov, Odessa, Kharkov, Dnepropetrovsk, and Zaporozhie, along with a few other Ukrainian cities to whom we delivered flowers, gourmet baskets, jewelry, perfumes and other thoughtful gifts on Valentine’s Day. We concluded that:
  •  96% of the recipients considered the gifts we delivered to be of high quality,
  •  96% informed the couriers were very friendly and nice,
  • 4% pointed out that delivery was performed with delays in thirty minutes or an hour
  • 100% all the ladies commented they were very satisfied with our services.
Here is how our respondents rated our service:

Your satisfaction is very important for us and we are constantly improving our service for the benefit of you and your loved one.

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